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Managing and avoiding patient dissatisfaction after IOL implantaion

Session Details

Session Title: Multifocal IOL results

Session Date/Time: Sunday 06/10/2013 | 14:30-16:00

Paper Time: 15:42

Venue: Forum (Ground Floor)

First Author: : J.Kruger SOUTH AFRICA

Co Author(s): :                  

Abstract Details

Purpose:

To give surgeons a guide to managing patient dissatisfaction after IOL implantation.

Setting:

Tygervalley Eye and Laser Centre, Cape Town , South Africa.

Methods:

20 years experience in a cataract and refractive practise, builds experience in managing patient dissatisfaction in IOL patients.

Results:

A systematic approach to managing patient dissatisfaction is presented.

Conclusions:

6 Steps are necessary in managing patient dissatisfaction and are discussed. Preventative measures are also presented.

Financial Interest:

NONE