First Author: P.Doctor INDIA
Co Author(s): R. Doctor P. Doctor S. Doctor N. Patil R. Yadav R. Marita
Purpose:
As Hospitals continue to struggle with the accreditation process and constantly seem to be " gearing up" for the accreditation surveys,We as Healthcare Specialists have created an implementation model that will develop a better healthcare delivery system
Setting:
ISO 9001:2008 (" ISO" ) outlines the requirements for developing the framework for an effective quality management system. Various hospitals all over India
Methods:
Creating a competitive advantage the patients that you serve work in various industries, many of which have implemented ISO and understand that ISO Certification is considered a reflection of quality. However, when an organization states that it is ISO Certified, the patients do equate this Certification with quality because that is what they have come to learn from the organizations they themselves or their extended families are a part of.
Building consistent operations/processes There are very well-trained, competent staff in health care working with some of the most advanced technology available to provide the best possible care to patients
Results:
OPTHALMOLGY PRACTISE has developed good quality measurement systems, but this is all for naught if there is not an effective quality management system in place to make use of this measurement. This does not happen overnight and it does not happen without the discipline of the organization to strive to understand their process and be more effective. Implementing ISO is an evolution, starting from a high level perspective (the " macro" ) of the organization and ratcheting this down to an individual process level (the " micro" ) of individual areas. The forced accountability puts the responsibility and obligation on the organization to constantly evaluate the effectiveness of the quality management system
Conclusions:
The challenge for OPTHALMIC organizations today is not meeting a set of standards; reports have shown that hospitals have been known to perform " magic" acts in preparation of a survey and succeeding with relatively good scores. The challenge for healthcare organizations is to not only meet a set of standards, but also to create and implement the infrastructure to maintain a level of readiness by making the content of the standards integrated as part of the standard operating procedures of the organization FINANCIAL DISCLOSURE?: ... travel has been funded, fully or partially, by a company producing, developing or supplying the product or procedure presented
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